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At Sheenal Patel, every garment is thoughtfully designed and crafted with exceptional attention to detail. Our collections include handcrafted bridal couture, designer lehengas, sarees, occasion wear, and made-to-order creations that reflect the highest standards of quality and craftsmanship.
We understand that shopping online requires confidence, and we are committed to providing a transparent return and exchange process. Please read this policy carefully before placing your order.

Our Commitment to Quality

Each garment undergoes multiple quality inspections before it is carefully packed and dispatched. As many of our products feature handcrafted embroidery, artisan detailing, and premium fabrics, slight variations in embroidery placement, weaving, texture, or color are natural characteristics of handcrafted fashion and should not be considered defects.

These unique details are what make every Sheenal Patel creation special.

Eligibility for Returns

Returns are accepted only under specific circumstances.
A product may be eligible for return if:

  • The item received is damaged during transit.
  • An incorrect product has been delivered.
  • The product has a manufacturing defect.
  • The item received is significantly different from the confirmed order.

To initiate a return request, customers must contact us within 48 hours of receiving the order.
Requests received after this period may not be eligible for return.

Non-Returnable Products

Due to the exclusive and handcrafted nature of our collections, the following items are not eligible for return:

  • Bridal couture
  • Custom-designed garments
  • Made-to-order products
  • Personalized outfits
  • Altered or tailored garments
  • Products purchased during clearance or final sale
  • Gift cards
  • Accessories (unless received damaged or defective)

As these pieces are individually crafted specifically for each customer, we are unable to accept returns once production has commenced or the order has been delivered.

Exchange Policy

We understand that sizing or fit concerns may occasionally arise.

Eligible ready-to-wear garments may qualify for an exchange, subject to product availability.

Exchange requests must be submitted within 48 hours of receiving the order.
The product must:

  • Be unused.
  • Be unworn.
  • Be unwashed.
  • Be free from stains, perfume, makeup, or damage.
  • Have all original tags attached.
  • Be returned in its original packaging.

Exchanges are subject to inspection and approval by our quality assurance team.

If the requested size or product is unavailable, customers may be offered an alternative product of equal value or store credit, where applicable.

Bridal Couture & Bespoke Orders

Every bridal couture piece is created exclusively for the individual bride through consultations, measurements, design approvals, and handcrafted production.

Because these garments are personalized, we are unable to offer returns, exchanges, or refunds for:

  • Custom bridal lehengas
  • Made-to-measure garments
  • Personalized embroidery
  • Customized color selections
  • Bespoke blouse designs
  • Altered bridal wear

We strongly encourage customers to review all design approvals, measurements, and fitting details carefully before production begins.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.

To help us process your request efficiently, kindly provide:

  • Your order number
  • Photographs of the outer packaging
  • Clear photographs of the product
  • Images highlighting the issue
  • A brief description of the concern

Our team will carefully review your request and determine the most appropriate resolution, which may include replacement, exchange, repair, or refund, depending on the circumstances.

Return Approval Process

Every return request is reviewed individually.

Submitting a return request does not automatically guarantee approval.

Once your request has been received, our customer care team may contact you for additional information or photographs before making a final decision.

Approved returns will receive detailed return instructions via email.

Products returned without prior authorization may not be accepted.

Return Shipping

If the return is approved due to:

  • Manufacturing defects
  • Incorrect product shipped
  • Transit damage

Sheenal Patel will arrange or reimburse the return shipping costs, depending on the location.

For exchanges requested due to sizing preferences or personal choice (where applicable), customers may be responsible for the return shipping charges unless otherwise communicated.

We recommend using a reliable courier service with shipment tracking when returning products.

Product Inspection

All returned products undergo a detailed quality inspection upon arrival.
Items showing any signs of:

  • Wear
  • Alteration
  • Washing
  • Perfume
  • Makeup stains
  • Damage caused after delivery
  • Missing tags
  • Missing packaging

may not qualify for return or exchange.

If the returned product does not meet our eligibility criteria, it may be returned to the customer.

Store Credit

In certain approved cases where a direct exchange is not possible, store credit may be offered at the discretion of Sheenal Patel.

Store credit, where issued, will be subject to its own validity period and terms of use.

Store credit cannot be exchanged for cash.

International Orders

Due to customs regulations, shipping costs, and international logistics, we generally do not accept returns or exchanges on international orders unless:

  • The wrong product was delivered.
  • The product arrived damaged.
  • There is a verified manufacturing defect.

Customers are responsible for any customs duties, taxes, or return shipping charges unless otherwise agreed.

Sale & Promotional Items

Products purchased during:

  • End-of-season sales
  • Clearance events
  • Promotional campaigns
  • Special discounts

are considered final sale unless they arrive damaged or defective.

These products are not eligible for return or exchange.

Color & Design Variations

Every effort is made to display our products as accurately as possible.
However, slight differences in color may occur due to:

  • Monitor settings
  • Mobile displays
  • Studio lighting
  • Photography
  • Natural fabric variations

Similarly, handcrafted embroidery may feature slight variations that make every piece unique.

These characteristics are not considered manufacturing defects.

Alterations

Once a garment has been altered, resized, or modified by the customer or any third party, it becomes ineligible for return or exchange.

We recommend trying on your garment before making any alterations.

Refusal of Returns

We reserve the right to refuse any return or exchange request if:

  • The return request exceeds the permitted timeframe.
  • The product has been used.
  • The garment has been altered.
  • Original tags are missing.
  • The product fails quality inspection.
  • The item falls under the list of non-returnable products.

Exceptional Circumstances

At Sheenal Patel, customer satisfaction is important to us.

In exceptional situations, requests outside the standard policy may be reviewed on a case-by-case basis.

Any such decisions remain entirely at the discretion of the company and do not establish a precedent for future requests.

Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us.

Sheenal Patel
Email: info@sheenalpatel.com (Replace with your official email)
Phone: +91 XXXXXXXXXX (Replace with your contact number)
Address: (Add your registered business address)

At Sheenal Patel, every garment is created with passion, precision, and timeless craftsmanship. We appreciate the trust you place in us and remain committed to delivering exceptional quality and outstanding customer service at every step of your journey.