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At Sheenal Patel, every creation is crafted with exceptional attention to detail and delivered with the utmost care. Whether you are purchasing a ready-to-wear piece or commissioning a bespoke bridal ensemble, we are committed to ensuring your order reaches you safely and efficiently.

Please read our Shipping & Delivery Policy to understand how we process, dispatch, and deliver your order.

Order Processing

All orders are subject to product availability, payment confirmation, and quality checks before dispatch.

Processing times vary depending on the type of product ordered.

Ready-to-wear collections are generally processed within 3–7 business days after order confirmation.

Designer pieces that require finishing, alterations, or special preparation may require additional processing time.

Customized bridal couture and made-to-order garments require a longer production timeline, which will be communicated during the consultation and order confirmation process.

Business days exclude weekends and public holidays.

Shipping Within India

We offer shipping across India through trusted courier partners to ensure safe and timely delivery.

Estimated delivery timelines vary depending on your location and the selected shipping service.

Most domestic orders are delivered within 3–7 business days after dispatch.

Customers will receive a shipping confirmation email or message containing tracking information once the order has been dispatched.

International Shipping

We are pleased to offer international shipping to selected countries.
International delivery timelines depend on:

  • Destination country
  • Customs clearance procedures
  • Local courier services
  • Import regulations

Estimated delivery generally ranges between 7–21 business days after dispatch, although delivery times may vary depending on the destination.

Please note that customs inspections may occasionally cause delays that are beyond our control.

Shipping Charges

Shipping charges are calculated based on:

  • Delivery location
  • Package weight
  • Package dimensions
  • Shipping method selected

Applicable shipping charges will be displayed during the checkout process before payment is completed.

From time to time, promotional offers may include complimentary shipping on eligible orders.

Customs Duties & Import Taxes

For international shipments, customs duties, import taxes, VAT, and other government-imposed charges are the responsibility of the customer unless otherwise stated.

These charges are determined by the customs authorities of the destination country and are not included in the product price or shipping charges displayed on our website.

We recommend contacting your local customs office for more information regarding applicable fees before placing an international order.

Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS containing:

  • Shipping confirmation
  • Tracking number
  • Courier partner details
  • Estimated delivery timeline

You may use the tracking information to monitor the progress of your shipment.

If you experience any issues with tracking your package, our customer support team will be happy to assist you.

Delivery Attempts

Our courier partners will make reasonable attempts to deliver your package.

If delivery cannot be completed due to an incorrect address, recipient unavailability, or repeated failed delivery attempts, the shipment may be returned to us.

Additional shipping charges may apply for reshipping returned packages.

Please ensure that your shipping address and contact details are accurate at the time of placing your order.

Delivery Delays

While we strive to deliver every order within the estimated timeframe, certain circumstances may result in delays.
These may include:

  • Extreme weather conditions
  • Natural disasters
  • Public holidays
  • Transportation disruptions
  • Customs inspections
  • Government regulations
  • Unexpected courier delays
  • High seasonal order volumes

We appreciate your patience in such situations and will do our best to keep you informed of any significant updates.

Custom & Bridal Couture Orders

Bridal couture and bespoke garments are individually handcrafted and often require several weeks of production before dispatch.

Estimated production timelines will be shared during your consultation and may vary depending on:

  • Design complexity
  • Embroidery requirements
  • Fabric availability
  • Number of fittings
  • Customization requests

Customers are encouraged to place bridal orders well in advance of their wedding date to allow sufficient time for production, fittings, alterations, and delivery.

Expedited production may not always be available.

Packaging

Every order is carefully packaged to protect the garment during transit.

Luxury bridal couture and designer collections are packed using premium protective materials to ensure they arrive in excellent condition.

Special packaging may be used for delicate embroidery, handcrafted embellishments, and couture pieces requiring additional care.

Damaged or Incorrect Deliveries

We carefully inspect every order before dispatch.

If your package arrives damaged, or if you receive an incorrect item, please contact our customer support team within 48 hours of receiving your order.
To help us resolve the issue quickly, please provide:

  • Your order number
  • Photographs of the package
  • Photographs of the product
  • A brief description of the issue

Our team will review your request and guide you through the next steps.

Change of Shipping Address

If you need to update your shipping address after placing an order, please contact us as soon as possible.

Address changes can only be accommodated if the order has not yet been dispatched.

Once an order has been shipped, we may not be able to modify the delivery address.

Failed Deliveries

Orders returned due to incorrect addresses, refusal to accept delivery, or repeated unsuccessful delivery attempts may incur additional shipping charges for re-dispatch.

Refunds for shipping charges are generally not available in such cases.

Multiple Shipments

In certain cases, your order may be shipped in multiple packages.
This may occur when:

  • Items are available from different inventory locations.
  • Products have different production timelines.
  • Customized items are completed separately.

You will receive tracking details for each shipment, where applicable.

Force Majeure

Sheenal Patel shall not be held responsible for delays or failure to deliver orders resulting from events beyond our reasonable control, including but not limited to natural disasters, floods, fires, strikes, pandemics, transportation disruptions, governmental restrictions, or other unforeseen circumstances.

Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us.

Sheenal Patel
Email: info@sheenalpatel.com (Replace with your official email)
Phone: +91 XXXXXXXXXX (Replace with your contact number)
Address: (Add your registered business address)

Thank you for choosing Sheenal Patel. Every order is prepared with the same care, craftsmanship, and attention to detail that defines our couture collections. We are honored to be a part of your special moments and look forward to delivering your order with excellence.