Terms & Conditions
Last Updated: (Insert Date)
Welcome to Sheenal Patel. These Terms & Conditions govern your access to and use of our website, products, and services. By visiting our website, creating an account, placing an order, or using any of our services, you agree to comply with these Terms & Conditions.
If you do not agree with any part of these terms, please refrain from using our website or purchasing our products.
About Us
Eligibility
By using this website, you confirm that:
- You are at least 18 years of age, or you are using the website under the supervision of a parent or legal guardian.
- The information you provide is accurate, complete, and up to date.
- You have the legal authority to enter into binding agreements.
We reserve the right to refuse service or cancel orders if false or misleading information is provided.
Products & Services
We strive to display our collections as accurately as possible. However, due to differences in screen settings, photography, and lighting conditions, actual colors, textures, and finishes may vary slightly from the images shown on the website.
As many of our products are handcrafted, minor variations in embroidery, fabric placement, weaving, embellishments, or finishing are natural characteristics of artisan-made garments and should not be considered defects.
These unique variations are part of the beauty and authenticity of handcrafted couture.
Pricing
All prices displayed on our website are listed in the applicable currency and are subject to change without prior notice.
Prices do not include applicable taxes, shipping charges, customs duties, or import fees unless specifically stated during checkout.
We reserve the right to correct pricing errors at any time.
If an incorrect price has been displayed due to a technical or human error, we reserve the right to cancel the order and issue a full refund.
Orders
Placing an order on our website constitutes an offer to purchase.
All orders are subject to acceptance and availability.
Once an order has been placed, you will receive an order confirmation via email. This confirmation does not guarantee acceptance of the order.
We reserve the right to:
- Refuse or cancel any order.
- Limit quantities purchased.
- Verify payment information.
- Request additional verification before processing an order.
Custom & Bespoke Orders
Customized bridal couture, made-to-measure garments, and bespoke orders require detailed consultations and personalized production.
By confirming a custom order, you acknowledge that:
- Measurements provided by you must be accurate.
- Design approvals are considered final once confirmed.
- Production begins only after design confirmation and payment requirements are fulfilled.
- Minor handcrafted variations are part of the couture process.
Due to the personalized nature of bespoke garments, custom orders cannot be cancelled, exchanged, or refunded once production has commenced, except where required by applicable law.
Payments
We accept secure online payments through trusted payment gateways.
Payment must be successfully completed before your order is processed.
We do not store your debit card, credit card, or banking information.
In the event of payment failure, your order may remain pending until payment is successfully completed.
Shipping & Delivery
Shipping timelines provided on the website are estimates and may vary depending on:
- Product availability
- Handcrafting timelines
- Customization requirements
- Shipping destination
- Courier services
- Customs clearance for international orders
While we make every effort to deliver orders on time, delays caused by circumstances beyond our control cannot always be avoided.
Additional information is available in our Shipping & Delivery Policy.
Returns, Exchanges & Refunds
Returns, exchanges, and refunds are governed by our respective policy pages.
Due to the handcrafted and customized nature of many of our products, certain items may not be eligible for return or exchange.
Customers are encouraged to review our Return & Exchange Policy and Refund Policy before making a purchase.
Intellectual Property
All content available on this website, including but not limited to:
- Logos
- Brand name
- Product designs
- Photographs
- Graphics
- Videos
- Text
- Artwork
- Collections
- Layouts
is the exclusive property of Sheenal Patel unless otherwise stated.
No content may be copied, reproduced, modified, distributed, published, or used for commercial purposes without prior written permission.
Unauthorized use may result in legal action.
User Conduct
While using our website, you agree not to:
- Violate any applicable laws or regulations.
- Submit false or misleading information.
- Attempt unauthorized access to our systems.
- Upload harmful software or malicious code.
- Disrupt website functionality.
- Infringe upon intellectual property rights.
- Use the website for fraudulent purposes.
We reserve the right to suspend or terminate access if these conditions are violated.
Appointment Bookings
If you schedule a bridal consultation or showroom appointment through our website, you agree to provide accurate booking information.
Appointments may be rescheduled or cancelled in accordance with our Appointment Policy.
We reserve the right to modify appointment schedules when necessary.
Promotional Offers
From time to time, we may offer promotional discounts, exclusive launches, or limited-time campaigns.
Unless otherwise stated:
- Promotions cannot be combined.
- Offers are valid only during the specified period.
- Discounts are non-transferable.
- Promotional offers have no cash value.
We reserve the right to withdraw or modify promotional campaigns without prior notice.
Limitation of Liability
To the fullest extent permitted by law, Sheenal Patel shall not be liable for any indirect, incidental, consequential, or special damages arising from:
- Use of this website
- Delayed deliveries
- Website interruptions
- Product misuse
- Technical issues
- Third-party services
- Loss of business or profits
Our total liability shall not exceed the amount paid for the specific product purchased.
Third-Party Links
Our website may include links to third-party websites for payment processing, social media platforms, or informational purposes.
These websites operate independently, and we are not responsible for their content, policies, or practices.
Accessing third-party websites is at your own discretion.
Privacy
Your use of our website is also governed by our Privacy Policy, which explains how your personal information is collected, stored, and used.
We encourage you to review our Privacy Policy before using our services.
Changes to These Terms
We reserve the right to update or modify these Terms & Conditions at any time.
Any revisions will become effective immediately upon publication on this page.
Your continued use of the website after changes have been posted constitutes acceptance of the revised terms.
Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising from the use of this website or our services shall be subject to the exclusive jurisdiction of the competent courts in the city where Sheenal Patel is registered and operates.
Contact Us
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us.
Sheenal Patel
Email: info@sheenalpatel.com (Replace with your official email)
Phone: +91 XXXXXXXXXX (Replace with your contact number)
Address: (Add your registered business address)
Thank you for choosing Sheenal Patel. We are honored to be part of your special moments and remain committed to providing exceptional craftsmanship, timeless couture, and an outstanding shopping experience.