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At Sheenal Patel, every garment is thoughtfully designed and meticulously handcrafted to ensure exceptional quality and timeless elegance. We take great pride in creating bridal couture, designer lehengas, sarees, and occasion wear that celebrate life's most cherished moments.

As many of our creations are handcrafted, made-to-order, or customized, our refund process is governed by the nature of the product and the circumstances surrounding each request.

We encourage all customers to read this Refund Policy carefully before placing an order.

Our Refund Philosophy

Customer satisfaction is important to us, and we strive to provide products that meet the highest standards of quality and craftsmanship.

If an issue arises with your order, our team will work diligently to assess the situation and provide a fair resolution in accordance with this policy.

Refunds are issued only in circumstances outlined below and are subject to inspection, verification, and approval by our customer support team.

Eligible Refund Situations

A refund may be considered under the following circumstances:

  • The product received has a verified manufacturing defect.
  • An incorrect item was delivered and a replacement is unavailable.
  • The product was significantly damaged during transit and cannot be replaced.
  • The order cannot be fulfilled due to product unavailability after payment has been successfully completed.
  • An order is cancelled by Sheenal Patel before dispatch due to unforeseen circumstances.

All refund requests are reviewed individually before approval.

Non-Refundable Products

Due to the personalized nature of our collections, refunds are not available for:

  • Bridal couture
  • Made-to-order garments
  • Customized outfits
  • Personalized embroidery
  • Tailor-made garments
  • Altered products
  • Gift cards
  • Sale or clearance items
  • Promotional purchases marked as "Final Sale"

Once production has commenced on a bespoke or customized garment, the order becomes non-refundable.

Order Cancellation & Refunds

Orders cancelled before processing or production may be eligible for a refund.

However, if production, embroidery, customization, or tailoring has already begun, cancellation requests may not qualify for a refund.

If a cancellation is approved before dispatch, the refund will be processed after deducting any applicable transaction charges or production costs already incurred, where permitted by law.

Please refer to our Cancellation Policy for complete details.

Refund After Approved Returns

If your return request has been approved under our Return & Exchange Policy and the returned product successfully passes quality inspection, your refund will be processed using the original payment method whenever possible.

If the original payment method is unavailable, an alternative refund method or store credit may be offered.
Refund processing begins only after:

  • The returned item has been received.
  • The product has passed inspection.
  • The return request has been officially approved.

Damaged or Defective Products

If your order arrives damaged or contains a verified manufacturing defect, please notify us within 48 hours of delivery.

To help us investigate your request, please provide:

  • Your order number
  • Clear photographs of the product
  • Images of the packaging
  • A brief explanation of the issue

Our quality team will review the request and determine whether a replacement, repair, exchange, or refund is the most appropriate solution.

Incorrect Products

If you receive an item different from what you ordered, please contact us within 48 hours of receiving the shipment.

Once verified, we will arrange for the return of the incorrect product and provide either:

  • The correct product (subject to availability), or
  • A full refund if a replacement cannot be provided.

Refund Timeline

Once your refund has been approved, we will initiate the refund promptly.

Depending on your payment provider and financial institution, the amount is generally credited within 7–14 business days.
Processing times may vary depending on:

  • Bank policies
  • Credit card providers
  • Payment gateways
  • International banking systems

Any delays beyond this period are generally controlled by your financial institution rather than Sheenal Patel.

Refund Method

Refunds are typically issued through the original payment method used for the purchase.
Where this is not possible, we may offer:

  • Bank transfer
  • Store credit
  • Alternative approved payment methods

Refunds cannot be transferred to another person's account unless legally required.

Shipping Charges

Shipping charges are generally non-refundable unless:

  • The incorrect product was delivered.
  • The product arrived damaged due to transit.
  • The refund is approved because of an error on our part.

For approved returns related to manufacturing defects or incorrect shipments, reasonable return shipping costs may also be reimbursed where applicable.

International Orders

For international purchases, refunds are subject to the same eligibility requirements outlined in this policy.
Please note:

  • Customs duties
  • Import taxes
  • Local handling charges
  • Government fees

are generally non-refundable, as these charges are collected by customs authorities and not by Sheenal Patel.

Customers are encouraged to check local regulations before placing international orders.

Store Credit

In certain situations, particularly where a direct refund is not practical, we may offer store credit.

Store credit may be used toward future purchases on our website and will be subject to the terms communicated at the time of issue.

Store credit is non-transferable and cannot be redeemed for cash.

Refund Refusal

Refund requests may be declined if:

  • The request is made outside the permitted timeframe.
  • The product has been worn, washed, or altered.
  • Original tags or packaging are missing.
  • The issue is caused by improper handling after delivery.
  • The request relates to a customized or made-to-order garment.
  • The product falls under the list of non-refundable items.

Each request is carefully reviewed to ensure fairness and consistency.

Color & Handcrafted Variations

Every effort is made to display our products as accurately as possible.
However, slight differences in color may occur due to:

  • Monitor settings
  • Mobile displays
  • Lighting conditions
  • Photography
  • Natural fabric characteristics

Similarly, handcrafted embroidery may include subtle variations that highlight the uniqueness of artisan-made products.

These variations are not considered defects and do not qualify for refunds.

Force Majeure

Refunds will not be issued for delays or disruptions caused by circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, government restrictions, transportation disruptions, strikes, or customs delays.

Changes to This Policy

Sheenal Patel reserves the right to modify or update this Refund Policy at any time without prior notice.

Any revisions will become effective immediately upon publication on this page.

Customers are encouraged to review this policy periodically.

Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us.

Sheenal Patel
Email: info@sheenalpatel.com (Replace with your official email)
Phone: +91 XXXXXXXXXX (Replace with your contact number)
Address: (Add your registered business address)

At Sheenal Patel, every creation is crafted with care, passion, and exceptional artistry. We value the trust you place in our brand and remain committed to providing a transparent, fair, and customer-focused shopping experience.