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At Sheenal Patel, every custom creation is a celebration of individuality, craftsmanship, and timeless design. Our bespoke bridal couture service is designed for clients seeking garments that reflect their personal style, unique vision, and the significance of their special occasion.

Each custom piece is thoughtfully designed and meticulously handcrafted by skilled artisans, making every creation truly one of a kind.

Please read this Custom Order Policy carefully before placing a bespoke or made-to-order order.

What Is a Custom Order?

A custom order refers to any garment that is created specifically for you based on your individual preferences and requirements.
This may include:

  • Bridal lehengas
  • Designer sarees with customized blouses
  • Reception outfits
  • Engagement ensembles
  • Made-to-measure garments
  • Customized embroidery
  • Personalized design elements
  • Special color requests
  • Custom sizing
  • Exclusive couture collections

Unlike ready-to-wear products, custom orders are individually produced and require dedicated design and production time.

Consultation Process

Every couture journey begins with a personal consultation.
During this process, we discuss your:

  • Wedding or event details
  • Style preferences
  • Design inspirations
  • Preferred silhouettes
  • Color palette
  • Fabric selection
  • Embroidery style
  • Budget
  • Timeline
  • Special customization requests

Consultations may be conducted in person or virtually, depending on your location and appointment availability.

Our design team will guide you throughout the process to create a garment that reflects your vision while maintaining our standards of luxury craftsmanship.

Design Approval

Before production begins, every custom order undergoes a design approval stage.
Depending on the project, this may include:

  • Design sketches
  • Fabric selections
  • Color confirmations
  • Embroidery concepts
  • Blouse design
  • Dupatta styling
  • Measurement verification
  • Special personalization requests

Customers are encouraged to review every detail carefully before granting final approval.

Once production begins, changes to the approved design may not be possible or may incur additional charges.

Measurements

Accurate measurements are essential to achieving the perfect fit.
Measurements may be taken:

  • At our boutique
  • During a scheduled consultation
  • Through a virtual measurement session
  • Using our official measurement guide

Customers providing their own measurements are responsible for ensuring their accuracy.

Sheenal Patel cannot be held responsible for fitting issues resulting from incorrect measurements submitted by the customer.

Fabric & Material Selection

Our couture collections are created using carefully selected premium fabrics and handcrafted embellishments.
Availability of certain fabrics, colors, or embroidery materials may vary depending on:

  • Seasonal availability
  • Artisan production schedules
  • Supplier inventory

If a selected material becomes unavailable, our design team will recommend the closest suitable alternative while maintaining the overall aesthetic of the garment.

Handcrafted Variations

Every Sheenal Patel couture creation is handcrafted by skilled artisans.
As a result, slight variations in:

  • Embroidery placement
  • Threadwork
  • Motif positioning
  • Fabric texture
  • Hand embellishments
  • Dye tones

may naturally occur.

These subtle differences are not defects but rather a reflection of authentic handcrafted artistry that makes every garment unique.

Production Timeline

Custom couture requires significant time and attention to detail.
Production timelines vary depending on:

  • Design complexity
  • Hand embroidery requirements
  • Fabric sourcing
  • Customization level
  • Artisan availability
  • Seasonal demand

Estimated completion timelines will be shared during the consultation process.

Customers are encouraged to place bridal orders well in advance of their wedding or event date to allow sufficient time for production, fittings, and any necessary adjustments.

Alterations & Fittings

To ensure the perfect fit, multiple fittings may be recommended during the couture process.

Minor fitting adjustments included within the agreed production process will be completed before final delivery.

Any additional alterations requested after final approval or after delivery may incur additional charges.

Customers should schedule fittings promptly to avoid delays in completion.

Customization Changes

We understand that design preferences may evolve during the creative process.
However, once production has commenced, changes such as:

  • Fabric replacement
  • Color changes
  • Embroidery modifications
  • Silhouette alterations
  • Sleeve redesign
  • Additional embellishments

may not be possible or may require additional production time and charges.

Our team will advise whether requested changes can be accommodated.

Pricing

The final price of a custom garment depends on several factors, including:

  • Fabric selection
  • Embroidery complexity
  • Handcrafted detailing
  • Customization requirements
  • Design complexity
  • Additional accessories
  • Production time

Pricing will be confirmed before production begins.

Any additional customization requested after approval may result in revised pricing.

Payment Terms

A deposit or advance payment may be required before production begins.

The remaining balance must be paid according to the payment schedule communicated during the consultation.

Production will commence only after the required advance payment has been successfully received.

Failure to complete payments within the agreed timeframe may result in delays or cancellation of the order.

Cancellation Policy

Because custom garments are created specifically for each client, cancellation requests are subject to the stage of production.

Orders may be cancelled before production begins, subject to any applicable administrative or consultation charges.

Once production, embroidery, tailoring, or customization has commenced, cancellations are generally not accepted.

Any approved cancellations will be handled in accordance with our Refund Policy.

Returns & Exchanges

Due to the personalized nature of bespoke couture, custom orders are not eligible for:

  • Returns
  • Exchanges
  • Refunds

unless a verified manufacturing defect or production error is identified.
Customers are encouraged to review all design approvals, measurements, and fitting details carefully before confirming production.

Delivery

Once your custom garment has successfully completed production and final quality inspection, it will be carefully packaged and dispatched according to our Shipping & Delivery Policy.

Delivery timelines may vary depending on your location and selected shipping method.

Customers will receive shipment tracking details once the order has been dispatched.

Customer Responsibilities

To ensure a smooth couture experience, customers are responsible for:

  • Providing accurate measurements.
  • Reviewing and approving designs carefully.
  • Responding promptly to consultation requests.
  • Attending scheduled fittings where applicable.
  • Completing payments according to the agreed schedule.
  • Reviewing the final garment upon delivery.

Timely communication helps us deliver your garment within the expected timeframe.

Limitation of Liability

While every effort is made to deliver your custom garment as approved, Sheenal Patel shall not be held responsible for delays or changes resulting from circumstances beyond our reasonable control, including:

  • Supplier delays
  • Natural disasters
  • Government restrictions
  • Shipping disruptions
  • Customs delays
  • Force majeure events

We remain committed to communicating transparently should any unforeseen circumstances arise.

Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us.

Sheenal Patel
Email: info@sheenalpatel.com (Replace with your official email)
Phone: +91 XXXXXXXXXX (Replace with your contact number)
Address: (Add your registered business address)

At Sheenal Patel, every custom garment is more than a couture creation—it is a reflection of your individuality, handcrafted with precision, passion, and timeless artistry. We are honored to be part of your journey and committed to creating a piece that you will cherish for a lifetime.